Caching Jira Data
To speed up user operations with linked Jira items, Zephyr stores some Jira data, like field values, in a cache.
Zephyr updates that cache regularly to maintain fresh data in it. However, in some cases, it might be possible that the values you changed in Jira have not been transferred to Zephyr yet. In this case, you can manually refresh the cache. To do this:
Log in to Zephyr Enterprise as an administrator.
Go to the Administration, and select Defect Admin settings. Then, go to Jira Management and click the Jira Custom Fields Management tab.
Select Clear All and then click Clear Cache.
You can also clear the cache data of individual projects, item types, or items, but we recommend clearing the entire cache.